
完整故事
网络的客户一端:一家公司不得不推掉的询价,如何变成一笔客户乐于完成的预订。
过去,筹划团体出行就意味着挨个打电话
为婚礼、学校出游或朋友聚会安排小巴的人,通常从一家家打电话开始。第一家已经约满,第二家不去那个地区,第三家始终没有回电。等到终于拿到一个报价,组织者已经搭进去一整个晚上,却仍然无法判断这家公司到底靠不靠谱。
Fully Booked 客户网站把那一整个晚上浓缩成一张表单。每一位被推荐来的客户都落地在这里,运营商的报价在这里公开竞争,客户也在这里完成预订和付款,并获得一份从电话那头的陌生人那里永远得不到的保障。
第一次接触就是一次推荐
客户很少是通过搜索找到 Fully Booked 的。他们来自一位没能帮上忙的运营商:一条说明公司已经约满、但会替客户安排妥当的消息,或是车辆故障后的一封得体信函。两者都附有一个进入网络的链接。
这样的开端对每个人都很重要。客户信任的是一家自己本来就打过电话的公司所给的推荐,推荐的运营商维系了客户关系并获得预订金额的一部分,而报价的运营商收到的是一条有意向的线索,而不是一次冷冰冰的点击。



一张表单,代替十通电话
链接打开的表单只询问运营商如实报价所需的信息:上车地点和目的地、日期、乘客人数、车型大小、车辆数量、行李以及出行目的。链接本身就能在任何浏览器上让客户登录,无需设置密码,表单在手机上和电脑上一样好用。



报价公开竞争
几分钟之内,客户就能看到当地运营商的报价并排排列,附有每家公司的评价、车辆照片、支持的付款方式,最受信任的公司还带有推荐徽章。客户在比较价格的同时也比较信誉,这正是对三十名乘客负责的人真正需要的。
对运营商来说,这是一场公平的竞争。评价好、记录扎实的公司会在排行榜上靠前,并更早收到新询价,优质服务由此换来更多业务。



付款之前先沟通,安全无忧
客户和运营商可以自由地聊那些决定预订的细节:多一个上车点、换一辆更大的车、谈一个更好的价格。他们暂时不能分享的是电话号码、电子邮件地址和公司名称,平台会在定金支付之前将这些信息过滤掉。
客户不会被每一家报过价的公司轮番来电,运营商凭服务竞争,而找到这位客户的网络也不会在最后一步被绕开。



一笔小额定金,全程受保护
确认时,客户在线支付一笔小额定金。Fully Booked 会一直托管这笔定金直到行程成行,行程取消则立即退还;如果预订的运营商出了问题,网络可以召集平台上的每一家公司来接手这趟行程。向一家素未谋面的公司付款,从此不再像一场赌博。


单据自动送达
预订一经确认,每个人都会收到自己需要的文件。客户收到确认函和发票,写明已在线支付的金额和出行当天需付的余款;运营商收到这笔预订,此时客户的联系信息已经公开;司机则可以收到 PDF 格式的行程单。
行程前会发送提醒,接客一小时后系统会邀请客户留下评价,这些评价将影响下一位客户看到的排名。



直接回到运营商那里
一次愉快的行程,理应让客户回到完成这趟行程的公司。每位运营商都有一个业务主页,展示车队、评价、营业时间和自己的预订表单,客户的旧链接也依然可以用来预订新的行程。直接询价会进入运营商的应用,于是通过网络赢得的客户就成了运营商自己的客户。
正是这个循环让双方不断回来:客户拥有一家一分钟就能再次预订的可靠公司,运营商则把一次推荐变成一位常客。



他们的评价
The work monir has for me has been excellent. Every single details that we discussed has been provided and a bit extra. Monir's customer service has been excellent. Everything time i messaged monir aswered straight away, he educated me throughout the whole process. Monir is a very genuine person if he promises you something he will definitely provide it with no excuses. The quality and level of work produced on this project is 👌.
9月 30, 2023
(5.0)Monir has been working on my project for the last 3-4 months. We have been speaking and creating ideas to improve this project on a daily basis. The project is now complete and I can honestly say Monir is one of the best people I've ever worked with. Every single commitment that Monir promised from the beginning of this journey he stuck to and achieved. He never moaned, complained or made an excuse about anything. He completed every single commitment that we agreed upon. Monir worked early mornings and late nights until he produce the project I asked of him, and now my business journey is ready to move forward and I'm completely glad that I choose Monir to create this platform for me. The project consisted of an admin panel a customer website and an app. All projects were built to high specification and have very sophisticated features. I would definitely recommend monir to anyone looking for a serious developer.
10月 18, 2023
(5.0)Monir is a very experienced developer. I have been working with him very closely for 8 months now. He has achieved every goal that we planned. He has taken on very complex challenges with the project that we have created and has been able to solve every issue that we've faced. He is extremely hard working. He works day and night. He's work ethic is excellent. He never complains or give excuses. My project is beautiful now and I can't wait to promote it to the world.
1月 21, 2024
(5.0)I cannot express enough gratitude for Monir's exceptional work as a full-stack developer. Over the past 8 months, Monir has been instrumental in bringing my vision to life by diligently crafting a sophisticated platform that exceeds all expectations. Monir's proficiency in his craft is unparalleled. His technical expertise, coupled with his creative problem-solving skills, has consistently resulted in innovative solutions that have elevated our platform to new heights. His ability to seamlessly navigate through complex challenges showcases his mastery of both front-end and back-end development. Beyond his technical prowess, Monir's professionalism and dedication are truly commendable. He has demonstrated unwavering commitment and reliability throughout the entire development process, ensuring that every aspect of the platform is meticulously crafted to perfection. Working with Monir has been an absolute pleasure. His clear communication, attention to detail, and proactive approach have made collaboration effortless and enjoyable. He has not only met deadlines consistently but has also gone above and beyond to deliver features that surpass expectations. In conclusion, Monir is not just a developer; he is a visionary who brings passion, expertise, and dedication to every project he undertakes. I am immensely grateful for his invaluable contributions to our platform, and I wholeheartedly recommend him to anyone seeking a top-tier full-stack developer. Thank you, Monir, for your outstanding work and unwavering commitment to excellence. You are truly a standout talent in your field.
3月 27, 2024
(5.0)Today marks one year of working with Monir, and this time has allowed me to know Monir as a truly dedicated individual. We have collaborated on my project daily for the past year, and not once has Monir failed to respond. Monir has invested tremendous effort and focus into this project, working late nights and early mornings, always available to answer calls and resolve issues. There has never been a moment when Monir turned down work or shirked responsibility. The project is growing day by day, and if it becomes a success, it will be largely thanks to Monir's unwavering dedication.
7月 03, 2024
(5.0)Monir is an exceptional developer with outstanding expertise in his field. His advanced skills enable him to deliver results that surpass those of competitors. He is very thorough and has keen attention to detail, Monir is an excellent listener who can transform your ideas into reality with precision.
11月 28, 2024
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