Fully Booked - UI/UX Design for Mobile App and Admin Panel
Every Fully Booked screen began as a sketch the founder approved before any code was paid for, and each answers an operator's or a customer's problem. The operator home screen became a menu of income, Get Covered kept the order of its hand-drawn flow, quotes and cancellation letters came from the founder's own wording, and the admin grew from five wireframed tabs into the network's control room. The MVP's screens were designed by another designer at Webanion; I redesigned phases 2, 3 and 4 myself in Figma, working from these flows.
Md Moniruzzaman
The Full Story
Each screen answers a business problem first, and was drawn on paper before it cost anything to build.
Sketch before code
Fully Booked was built in phases on a founder's budget, so every flow was sketched and agreed before a line of code. The founder could see a whole feature on paper, argue with it, and change it while changes were free. Only then did the screens go to design and development.
The screens below follow that path from sketch to shipped design, and each one exists because an operator or a customer had a problem it had to solve. The MVP's screens came from a designer at Webanion; the redesign in phases 2, 3 and 4 was drawn in Figma by Webanion's founder, working from these flows.
The home screen is a menu of income
The first sketch of the operator app, drawn in 2023, put earnings and a single Refer a Link button on the home screen. The principle held. Today the home screen shows what the operator has earned and every way to earn more, one tap each: customer, referred and affiliate enquiries, bookings, quotes, cancellations, contacts, Get Covered and Earn Commission.
Get Covered, from flow to screens
Get Covered started as a hand-drawn flow: describe the trip, choose who sees it, all firms, partners or someone off the platform, then compare the firms that respond and accept one. The shipped screens keep that order exactly.
The operator in trouble sees who applied and at what price, and the covering operator gets a job and an invoice without a single phone call.
A professional quote in seconds
Operators lose work to firms that simply reply faster. The Send a Quote flow was drawn with a shortcut: a quick quote that needs only a price, or an add-more path for the full trip. Both produce a branded PDF that ends with a link for the customer to compare more quotes, which brings even a lost quote back into the network.
Cancelling without losing the customer
A breakdown used to mean an awkward call and a lost customer. The cancellation flow, sketched from the founder's own cancellation message, asks for the reason and writes a courteous letter that sends the customer to the network to find another firm quickly.
The customer is looked after, and the cancelling operator can still earn a commission on the rebooking.
Following a lead like a parcel
The founder asked whether operators could watch a shared lead the way they track a parcel. The answer is a progress timeline on every referral: lead sent, customer filled in the details, operators responded, a firm booked, you have been paid. It turns an act of goodwill into something the operator can see paying off.
Trust at the door
New operators had to be vetted before they could quote, without leaving them at a dead end. The paused screen was drawn from the way a bank tells a customer their account is under review: a timeline of account completed, approved and paused, a line saying the team is working on it, and a way to call or message support.
The founder releases the account from the dashboard, and the app moves on by itself.
The admin, from wireframe to control room
The admin dashboard began as wireframes of five tabs: dashboard, companies, customers, referrals and transactions. The shipped dashboard keeps that skeleton and grew around it as the network did, adding approvals, wallets, covers, quotations and moderation without losing the first screen's purpose: what needs the founder today.
What they said
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Dec 05, 2024
(5.0)
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Nov 28, 2024
(5.0)Today marks one year of working with Monir, and this time has allowed me to know Monir as a truly dedicated individual. We have collaborated on my project daily for the past year, and not once has Monir failed to respond. Monir has invested tremendous effort and focus into this project, working late nights and early mornings, always available to answer calls and resolve issues. There has never been a moment when Monir turned down work or shirked responsibility. The project is growing day by day, and if it becomes a success, it will be largely thanks to Monir's unwavering dedication.
Jul 03, 2024
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Mar 27, 2024
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Jan 21, 2024
(5.0)Monir has been working on my project for the last 3-4 months. We have been speaking and creating ideas to improve this project on a daily basis. The project is now complete and I can honestly say Monir is one of the best people I've ever worked with. Every single commitment that Monir promised from the beginning of this journey he stuck to and achieved. He never moaned, complained or made an excuse about anything. He completed every single commitment that we agreed upon. Monir worked early mornings and late nights until he produce the project I asked of him, and now my business journey is ready to move forward and I'm completely glad that I choose Monir to create this platform for me. The project consisted of an admin panel a customer website and an app. All projects were built to high specification and have very sophisticated features. I would definitely recommend monir to anyone looking for a serious developer.
Oct 18, 2023
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The blog is field notes from production: architecture decisions, AI systems that survived contact with real users, and infrastructure that pays for itself. Written from the work, not about it.