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Fully Booked operator network on web, app and PDF

Fully Booked:一体化智能预订解决方案

fully booked brand logoFully Booked应用开发4月 24, 2023 - 6月 24, 20252 年 3 个月

Fully Booked 是一个面向英国小巴和大巴租赁的预订平台,也是其背后运营商的业务共享网络。客户只需在客户网站上描述一次行程,就能收到能够承接的运营商按评价和车辆照片排序的报价,并以一笔受保护的小额定金完成预订。接不了单的运营商可以在应用中推荐客户,当网络中的另一家公司承接时即可获得分成。围绕这一循环的还有报价单、取消通知、Get Covered、合作伙伴联系人、已保存的预订、钱包、业务主页和 Prebooked 小部件,全部运行在同一个后端之上,并由一个管理控制中心统一管理。

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完整故事

运营商分享自己承接不了的业务,客户在同一处获得真实报价,网络中的每家公司都能从中获益。

每个运营商都会推掉业务

英国的小巴和大巴租赁业务依靠众多小公司运转,而每一家每周都要拒绝好几次。车辆已经派出,行程超出服务范围,前一晚有辆大巴抛锚,或者客户想要更低的价格。过去,这样的客户最多拿到一个朋友的电话号码,甚至什么都得不到。接电话的公司一分钱也赚不到,而本可以承接这趟行程的公司则根本不知道有这回事。

Fully Booked 由一位厌倦了这种情况的运营商创立。它把这个行业里最重要的两段对话连接起来,运营商与运营商之间,以及运营商与客户之间,让接不了单的公司把业务转给能接的公司,让客户在真实报价之间选择,也让转出业务的公司因这条线索获得报酬。

被拒的业务一键变成推荐

当运营商不得不拒绝时,应用会把这次拒绝变成一次交接。只需在 Earn Commission 上轻点一下,就能生成一份以运营商自己名义出具的精美 PDF、一段得体的说明,以及一个让客户向所有合适公司询价的链接,几秒钟内即可通过 WhatsApp 或电子邮件发出。

客户听到的是来自一家本就信任的公司的推荐,而不是广告。运营商维系了客户关系,客户一旦预订,还能获得预订金额的一部分,在行程当天结算;追踪器则像追踪包裹一样跟进这条线索:已发送、已填写、已报价、已预订、已付款。

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The PDF a customer receives when an operator cannot take the job: a note that the firm has them covered, and a link to get prices
The operator home screen: earnings, customer, referred and affiliate enquiries, Get Covered and Earn Commission
The referral tracker: lead sent, customer filled in the details, companies responded, booked, paid

一次询价,送达每一家能帮忙的运营商

客户只需填写一张表单,写明路线、日期、乘客人数、车型大小和行李。能够承接的运营商会立即收到通知,先是推荐公司的合作伙伴,然后是排行榜上最受信任的公司。报价会并排返回,附有车辆照片、评价和付款方式,让客户在比较价格的同时也比较信誉。

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The referral landing page: one form for the trip, and the promise of prices from every available operator
Offers from ranked operators with recommended badges, reviews, vehicle photos and a chat

放心沟通,安全预订

客户和运营商可以自由聊天并商定新价格,但在预订确认之前,电话号码、电子邮件地址和公司名称都会被隐藏。这一条规则同时保护了双方:客户不会被陌生人纠缠,运营商靠服务取胜而不是靠谁先拿到号码,交易临近时也没人能绕开网络。

确认时,客户在线支付一笔小额定金。定金在行程成行前一直托管,行程取消则立即退还;如果某家运营商让客户失望,网络可以召集平台上的每一家公司来接手这趟行程。随后,确认函和发票会自动发送给客户、双方运营商和平台,无需任何人手动录入。

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The invoice the customer receives: total, paid online and due on the day
An operator chatting with a customer about an offer, contact details held back

车辆无法出车时,由网络接手

车辆故障和重复预订,正是小公司永久失去客户的时刻。借助 Get Covered,运营商可以把行程发布给信任的合作伙伴或整个网络,查看愿意接手的公司给出的报价,与之沟通,并把业务交给选中的那一家。接手的公司得到一单原本永远看不到的业务,客户也照样完成行程。

合作伙伴通过专属代码添加,志同道合的公司由此组成一个业务共享圈,率先看到彼此的线索和接单需求。每一次发给平台之外公司的接单请求都附有加入邀请,网络正是这样通过自己的成员不断壮大。

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Active covers: trips an operator has put out to partners and the network, with the number of proposals
Covering firms responding to a cover with their price
An operator to operator cover offer PDF, with an invitation to partner up

运营商每天都会打开的工具

推荐网络只有在运营商一直打开应用时才能运转,因此 Fully Booked 发展成了他们经营业务的工具。报价单几秒钟内就能以专业 PDF 发出,每份末尾都附有一个让客户比较更多报价的链接。取消通知变成措辞得体的信函,把客户交回网络而不是让他们无人可找,运营商还能从重新预订中获得收入。

  • 已保存的预订会在每次接客前提醒运营商,并附上路线、距离和行车时间
  • Send to Driver 以 PDF 形式把行程单交到司机手中
  • 一个钱包集中管理收入、费用、提现和充值
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A quotation PDF with a link for the customer to compare more quotes
A cancellation letter that hands the customer back to the network
A stored booking with its route on a UK map, distance and drive time, and Send to Driver
The operator wallet: balance, pending earnings, payouts and top ups

以运营商自己名义的直接预订

运营商也希望拥有自己的客户,而不只是共享的客户。每家公司都有一个业务主页,展示车队、评价、营业时间和预订表单,而 Prebooked 小部件只需一行代码,就能把同样的表单放到运营商现有的网站上。这些询价作为直接客户进入应用,平台只在行程被预订时才收费。

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An operator business page with its fleet photos and booking form button
The Prebooked widget on a website: the customer's enquiries and messenger beside the operator's own page

让网络保持诚信的控制中心

由独立公司组成的市场依赖信任运转,因此创始人通过一个管理后台来经营它。新运营商在报价前要经过审核,报价模板和车辆照片需要批准,对话和评价受到管理,每一笔预订、接单、付款和提现都可以追溯。

费用、额度和每个运营商的权限都是设置项而不是代码改动,因此商业模式可以和市场一样快速调整。

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The admin dashboard: revenue, customers, companies, referrals and operators waiting for approval
One operator's file: permission switches, earnings, service areas, template, vehicle photos and transactions

为持续交付而构建

一个基于 MongoDB 的 NestJS 与 GraphQL 后端,同时服务于两大应用商店上的 React Native 应用、客户网站、运营商网站、管理后台、文档网站和小部件;由 Square 收款,Twilio 验证手机号,每份 PDF 都在服务器端生成。它先运行在Cloudflare 之后、DigitalOcean 上的 Docker 中,后来零停机迁移到自托管的 Kubernetes 集群。

自 2023 年以来,同一套架构支撑了每一个阶段而无需重写,从最初的草图到每一次应用商店发布。对运营商而言,这意味着一个在使用中不断变好的产品;对创始人而言,这是一个无需重建就能成长的平台。

他们的评价

Dominic Dormer

Fully Booked 的 创始人

3 年 7 个月

Excellent time keeping, great attitude, brilliant skill. highly recommend

12月 05, 2024

(5.0)

Darren Cromer

Fully Booked 在 总监

3 年 7 个月

Monir is an exceptional developer with outstanding expertise in his field. His advanced skills enable him to deliver results that surpass those of competitors. He is very thorough and has keen attention to detail, Monir is an excellent listener who can transform your ideas into reality with precision.

11月 28, 2024

(5.0)

Dominic Dormer

Fully Booked 的 创始人

3 年 7 个月

Today marks one year of working with Monir, and this time has allowed me to know Monir as a truly dedicated individual. We have collaborated on my project daily for the past year, and not once has Monir failed to respond. Monir has invested tremendous effort and focus into this project, working late nights and early mornings, always available to answer calls and resolve issues. There has never been a moment when Monir turned down work or shirked responsibility. The project is growing day by day, and if it becomes a success, it will be largely thanks to Monir's unwavering dedication.

7月 03, 2024

(5.0)

Dominic Dormer

Fully Booked 的 创始人

3 年 7 个月

I cannot express enough gratitude for Monir's exceptional work as a full-stack developer. Over the past 8 months, Monir has been instrumental in bringing my vision to life by diligently crafting a sophisticated platform that exceeds all expectations. Monir's proficiency in his craft is unparalleled. His technical expertise, coupled with his creative problem-solving skills, has consistently resulted in innovative solutions that have elevated our platform to new heights. His ability to seamlessly navigate through complex challenges showcases his mastery of both front-end and back-end development. Beyond his technical prowess, Monir's professionalism and dedication are truly commendable. He has demonstrated unwavering commitment and reliability throughout the entire development process, ensuring that every aspect of the platform is meticulously crafted to perfection. Working with Monir has been an absolute pleasure. His clear communication, attention to detail, and proactive approach have made collaboration effortless and enjoyable. He has not only met deadlines consistently but has also gone above and beyond to deliver features that surpass expectations. In conclusion, Monir is not just a developer; he is a visionary who brings passion, expertise, and dedication to every project he undertakes. I am immensely grateful for his invaluable contributions to our platform, and I wholeheartedly recommend him to anyone seeking a top-tier full-stack developer. Thank you, Monir, for your outstanding work and unwavering commitment to excellence. You are truly a standout talent in your field.

3月 27, 2024

(5.0)

Dominic Dormer

Fully Booked 的 创始人

3 年 7 个月

Monir is a very experienced developer. I have been working with him very closely for 8 months now. He has achieved every goal that we planned. He has taken on very complex challenges with the project that we have created and has been able to solve every issue that we've faced. He is extremely hard working. He works day and night. He's work ethic is excellent. He never complains or give excuses. My project is beautiful now and I can't wait to promote it to the world.

1月 21, 2024

(5.0)

Dominic Dormer

Fully Booked 的 创始人

3 年 7 个月

Monir has been working on my project for the last 3-4 months. We have been speaking and creating ideas to improve this project on a daily basis. The project is now complete and I can honestly say Monir is one of the best people I've ever worked with. Every single commitment that Monir promised from the beginning of this journey he stuck to and achieved. He never moaned, complained or made an excuse about anything. He completed every single commitment that we agreed upon. Monir worked early mornings and late nights until he produce the project I asked of him, and now my business journey is ready to move forward and I'm completely glad that I choose Monir to create this platform for me. The project consisted of an admin panel a customer website and an app. All projects were built to high specification and have very sophisticated features. I would definitely recommend monir to anyone looking for a serious developer.

10月 18, 2023

(5.0)

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